Returns & Exchanges
At Secretreza, we stand by the quality of our laser hair removal devices and offer a 90-day money-back guarantee to ensure your complete satisfaction. If you are not seeing the desired results, our hassle-free return process is designed to support your journey to smooth skin.
Initiate Your Request
Contact our dedicated support team via email with your order number and proof of purchase to begin the return authorization process.
Prepare Your Package
Securely pack the Secretreza device and all original accessories in the initial packaging to ensure the item is protected during transit.
Ship the Device
Affix the provided return shipping label to your package and drop it off at any authorized courier location for tracked delivery back to our warehouse.
Receive Your Refund
Once our quality control team inspects the returned unit, we will process your full refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing